I need to vent about my vet

Sally WaldronSally Waldron Member Posts: 1,255 ✭✭
edited 22 August, 2010 in Cat Health
Ok Macy is still not under control with is urinary issues, so I called the vet and she said the only choice now is to do subq's on him, first for a full 7 days then three times a week. Ok no problem, until the 4th day and now every time I try to give them to him I am hurting him. I can't find the tent anymore and the one time I did I went to poke him with the needle and he cried in pain. I have decided that I just can't do this and decided to get a second opinion for another vet. I call my vet and say that I would like all the records of Macy's urinalysis's for the past three times and what the specialist said. I was informed by them that all that information is their property and that they could not give it to me.!:-O I am soooo mad, I could scream, so I think I am going to end up having to pay for everything all over again, but you know what? It's going to be worth it if I can get better treatment for him.

Comments

  • Diane HooperDiane Hooper Member Posts: 314
    edited 20 August, 2010
    Hi Macy, They SHOULD be able to at least give you a copy of the records, if not the originals. I know in NJ the vet keeps the originals and the owner gets the copies (I\'d love to know why it\'s not the other way around). I agree it\'s frustrating, but you might want to call them back and ask for copies (not originals). If they refuse, then my next thoughts won\'t be appropriate for posting. :)) Good luck!
  • Sally WaldronSally Waldron Member Posts: 1,255 ✭✭
    edited 20 August, 2010
    Oh Pooky, that is what I did ask them for and got the no answer. I am sure what you are thinking about typing is what I was saying all the way home! MOL! Luckily, I posted basically everything that was going on with him here and even a few of the urinalysis results so I am going to copy and past them to a word document and see if this will be enough. I can't believe that all these tests I PAID for that they won't even give me copies of them. I am thinking that maybe they are scared that they will be taken to another vet that can REALLY help someones pet.
  • Shelley CoxShelley Cox CarbondaleMember Posts: 2,752
    edited 20 August, 2010
    This is Delyte. With people's medical records, it is illegal for the dr or hospital to refuse copies and they are your property as you paid for them. We can't believe that it is anything different for pet records. Contact the legal authority with your state for your county--for us it would be calling the county states-attorney--and get an answer. You can also report the vet to the state agency that licenses vets in your state. You can also report them to the Better Business Bureau. That is so heartless and cruel to interfere with the treatment for a poor little kitty just for money.
  • Kelly M-Kelly M- Member Posts: 779
    edited 20 August, 2010
    Macy, check out this website. I'm not sure where you live, but this is for the USA. Its for veterinarian medical records by state. http://www.avma.org/advocacy/state/issues/sr_confidential_records.asp
  • Lisa DausmanLisa Dausman Member Posts: 5,216
    edited 20 August, 2010
    The only thing that is the vets property, is the x-rays, and I had no trouble getting them, to take with Smokey, when she was referred to the specialist, who actually insisted on the x-rays. You should have a copy, the print out they give you, when you check out, of what was done to Macy. I always tell people to keep them all together in one spot, where you can grab them in an emergency. When tests are done, you have to ask, the vet for a photocopy, of the results, when you check out, or pick up the cat. They are your test results, you have the right to a copy of them. Being that this has been an on going thing, for a very long time, I highly recommend, you take them to the specialists I told you about. THEY WILL HAVE NO TROUBLE, GETTING WHAT RECORDS THEY NEED. Its the Thruway to exit 39, Syracuse, 690 east to exit 17, Bridge St, turn left, its right on your left. Its ballpark 1 1/2 hr from you. If you want me too, I will meet you at exit 39, and drive you there. My vets husband, is one of the internal medicine specialists, I know how proactive she is, I know how proactive he is, and how extremly caring, they both are. This will get fixed, the first time, and they will even get the University of Minnesota involved, it they have to, they specialize in crystals. And, you know how overly pickey I am, mol. You have to just do this, for Macy, before its too late. If I have to, I will meet you at 45, 46 or 47, and drive you there. Just do it. http://www.vmccny.com/home.cfm
  • Sally WaldronSally Waldron Member Posts: 1,255 ✭✭
    edited 20 August, 2010
    LOL! I know Bumpurr, but he has already been to a specialist, Dr. Tampke up in Buffalo and I am going to be calling her next week to see what she can do for me. I can grasp the concept of FLUTD or Cystitis and have no problem with the treatment of it (of course the Subq's are trying me) but I should at least have a handle on it to the point where is is controlled and not flaring every other week. The new vet I am taking him too has other medications we can try where my current vet gives me nothing, not even anything for the pain and I just don't feel that is right, and I still feel that there is something going on in his bladder that boils down to the crystals or debris that the specialist saw that was stuck there in the Dec ultrasound. The specialist already told them that they would have to do an exploratory if he keeps having issues, but they have made no move to even consider that. Plus I know when he was blocked they said that they found a stone in his plug that they sent to Minnesota and they couldn't tell what it was but they were saying it wasn't from the bladder, so they just assumed it was a piece of litter that he might have had stuck to him due to straining. Now number 1, you would think a vet would be able to tell what litter looks like and number 2, this has been going on for close to a year so I think that there is still something more to help him than just poking him with a needle three times a week, and something going on. "phew" ok I am done venting now but am sooo PO'd. Hunter I tried the link but it didn't work, but I think I found it and in NYS I should only have to give them written authorization and they should release them to me, but as far as they are concerned everything is their property and they don't have to. They won't even do xrays on an animal if it isn't their patient.
  • Lisa DausmanLisa Dausman Member Posts: 5,216
    edited 20 August, 2010
    Ya know, I wasn't yelling at you, mol, forgot the smiley faces, was rushing, as my dinner was ready in the oven, and my breeder asked for my Region site, the top 10, for Bump and the kittens, as she has 12 week old kittens and people been asking about prev litters. :D You have to do, what you have to do, but I absolutly never been thru what you have with Macy. Not with Bumps HCM, they had the cardiologist at UC Davis involved, not with Smokeys liver stuff, they did the tests, all the specialists conferred, they knew what was wrong, she was put on med, granted, they had to chg the meds a few times, and the dosages, until they found what would work for her, but they knew they were on the right tract, as far as what was wrong. My vet did the x-rays, all looked normal, so she called the University of Rochester, think that was at Minnesota too, but not sure. She even stopped an appointement she was in, to talk to the guy, when he called back. I was sitting right there and heard it. They said send her immed for an ultrasound on an er basis. When she hits a roadblock, she starts calling contacts, until she finds the anser. There is no, I don't know, or well, we are stumped, so we stop, heck no, we keep calling and hunting, until we get an anser. When Bump was diagnosed at 10 mos, the cardiologist at Wisconsin, said he will not live past one yr old, and thats all there is. Think I just accepted that, F no, I refused to accept that, so we kept digging, and got sent to the cardiologist at UC Davis. And guess what, Bump is 3 yrs old, almost 4. NEVER take no for an anser, if one doesn't know the ans, keep digging, keep asking, someone will know the ans. Ya know how I am about Bump, mol, ya gotta do it for Macy, he can't call himself. So if Minnesota doesn't know, then keep digging, someone will know, ya just don't stop. But the key is, ya gotta have a good vet behind you, that will help you and keep calling. Gonna keep riding you, until you do something, mol, I am going to be very upset, if something happens to Macy, he is a beautiful cat, and such a sweet boy. :D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D
  • Sally WaldronSally Waldron Member Posts: 1,255 ✭✭
    edited 20 August, 2010
    Oh I know Bumpurr, he is my baby and I do not want to do anything to hurt him which is why I am having a terrible time doing the subq's, because no matter how big of a tent I make he still cries out in pain when I do them. Macy himself is doing great personality wise, this week was the first time I have seen him chase butterflies in I don't know how long, and is back to killing everything in sight which he hasn't done in almost 2 years. He would be fantastic if I could stop the pain when peeing thing and going in small amounts. Actually when I look back at what I DO have of his test stuff he hasn't had crystals since December 14th! I have been debating on and off the last few months to take him for a second vets opinion because something still doesn't feel right to me although personality and eating wise he has greatly improved. Also with this vets office there are 2 of them there and they cannot agree on how to treat him and these are the same ones that misdiagnosed my fuzzy cat with cancer and only found it after they did about 300.00 worth of dental work on him before they did xrays to find out why he was bleeding all the time. The vet I am taking Macy to I have been to before and they were always great and were always right when they made a diagnosis and didn't do any tests or procedures that were not needed. I stopped going to them after we lost our dog, it was too hard to walk through the doors with the memories of her being euthanized there. The receptionist said that she is setting me up with vet that allot of experience with cats that have bladder issues, and like my husband says it might be better to go there without the other test results so we can start from scratch, which I don't mind doing because Macy is my babes.
  • janice lancasterjanice lancaster temple gaMember Posts: 2,505
    edited 20 August, 2010
    If it were me I'd find a cat only vet, as this seems to have so many people baffled. And I'd report the office that won't give up the records.
  • Lisa DausmanLisa Dausman Member Posts: 5,216
    edited 20 August, 2010
    I understand about the sub q fluids, don't think I could do that either, and I forgot, why does he have to have them? If it is he dehydrated, or you need to keep him flushed out, you can do that yourself, without sub q fluids, which, if he has bladder issues, keeping him flushed out is imperative. You do this by mixing his wet, or baby food, with water, so its soupy. Mine get this every day, the kittens wet, which Bump won't eat, so he gets the baby food. I also understand about going to the vet, with bad memories of your dog. I had to put Brandy down, on an er basis, was leaving for a show, had to take her in, I was pretty hysterical. Then had to go home, wash Bump and leave for a show. I didn't want to go, my vet said go, don't sit home and think about it. But if this vet, is a better vet, then you have to suck it up, and go in, for Macy. I had to suck it up, and get Bump ready for a show. I think your husband is right, lets just start from start. And I can tell you, if your vet needs some result, from the other vet, he WILL get it, mol. At least take in, what you do have. If this vet specializes in bladder issues, then he will find the ans. If Minnesota can't help, call UC Davis, him, not you. And, he will know who to call. And...... we ain't supposed to know about this, mol, but I do, I ask too many questions, and don't take no, but the vets, have a site they can go to, that only vets can access, and, your vet, best know this. You know Macy best, if your gut is telling you something is not right, then it is not right. So, when is your appt? :-h ((((((((((((BIG HUGS TO MACY)))))))) :D:D:D:D:D:D:D:D:D:D:D:D:D
  • Sally WaldronSally Waldron Member Posts: 1,255 ✭✭
    edited 20 August, 2010
    I am thinking about doing that BooBoo, this new vet I am going to told me that they hear that allot about the current vet I have, that they will not give patients their animals results. I think near me there is only one cat only clinic and its over 2 hours away. I have looked it up and all the reviews of it are pretty bad. :( He goes to the new vet next Thursday afternoon, so I have my fingers crossed that they find something. They say he needs the fluids because he isn't drinking enough on his own that is keeping is urine too concentrated, so they say that this will keep his concentration low. The only wet food I can get him to eat still is meow mix cups and now Fancy Feast grilled with added water into it. I think I have bought every other different cat food on the planet and he will not even look at it. I am at the point of risking the crystals again and giving him as much Fancy Feast he wants as long as it gets water into him, MOL!
  • Lisa DausmanLisa Dausman Member Posts: 5,216
    edited 20 August, 2010
    Try the baby food, mixed with water, Bump loves it! And he won't eat no wet, mol. Chicken or Turkey ONLY, the stage 1 one. Did you try Blue Wilderness wet? We are all crossing our paws, that this vet, can figure out what is wrong, and make Macy all better! Will be looking for a post on Thursday, mol. :-h Got ya pumped up yet? MOL I got lots more if ya need more pep talks. :))!
  • Sally WaldronSally Waldron Member Posts: 1,255 ✭✭
    edited 21 August, 2010
    LOL pump me up! I will get to the bottom of this because when I have that gut feeling that something is wrong I won't stop until it feels right. Yep tried the blue buffalo wet and nope for him but Sonny is having a smorgasbord with wall the foods I have tried.....I wish Macy was more like him and eat anything that is put down. I will let you know what this vet says after the appointment, and I too am hoping its gonna be good news!
  • Lisa DausmanLisa Dausman Member Posts: 5,216
    edited 21 August, 2010
    Yippeeee Macy's mommy, we are getting there, mol, starts with the first step! ;c;;c;;c;;c;;c; Don't look at it, like Macy is a prob eater, or you wish he was more like Sonny. Bumpurr is the same way. He will only eat BW dry, and his baby food. Whereas the kittens will eat anything, they are like little garbage disposals, mol. :D I too, was discouraged, when Bump kept refusing food after food, after food. I was to the point too, of lets just let him eat his Goodlife, so he will eat. My vet was my support system, she said just keep going, we will find one he will eat. I remember when I got that first bag of BW, so dejected, he's not going to eat this either. Well, I will be gosh darned, he not only ate it, he loved it! So sometimes, it just takes time, to find the right solution. %:D%%:D%%:D%%:D%%:D%%:D% Instead of wishing Bump was more like the kittens, I am thankful, he will eat the BW. His care is just a little more involved, than the kittens, but I love him so much, I don't look at it like its a prob or a chore. In any tough situation, there is always a positive. You find that positive, and focus on that, that is what gets you thru it. So your homework assignment, is to look at Macy, and his situation, and tell me what the positive is, mol. Have to work today, mol, so your assignment is due by tonight, mol. Gonna hound you too, until you give it to me, mol. :))!:))!:))!:))!:))!:))! Almost forgot, when Smokey had her liver issues, my vet had me start a journal, had to write in there every day, how she was, how she acted, what if anything she did that might be a relapse, what meds she got and at what time, how she reacted to the meds, if it made her throw up, diarea, not feeling well, she seemed better or she seemed worse. And actually, that journal, is what helped my vet and the specialists, change meds and the dosages. I could tell them exactly, how each med worked or not worked. And..... everyday, wrote in there..... liquid meds on me, on her, all over the cubbards, mol. So they figured out a med that was a pill, and actually, it worked better. Spit out pills are alot easier to deal with, than liquid all over the place. She was hor......a.....bull to medicate. :D:D:D:D:D:D So start a journal now, toooo.....day, go get you a notebook, I got the spiral one at the dollor store. Put everything in there, he chased butterflys, he killed things, he peed, he didn't pee, he cryed, put in everything. Once they start the treatment, it will help your vet, determine if the treatment needs to be adjusted. Gonna quality check you on that one too, mol. =;=;=;=;=;=;=;=; Will be looking for a report tonight,mol. :-h:-h:-h:-h:-h:-h:-h:-h:-h:-h Kiss Macy for me. :D
  • BROOKE LOWRYBROOKE LOWRY TampaMember Posts: 6,037
    edited 21 August, 2010
    That is outrageous! Unless you have a balance at the vet's, which would be the only reason I could see that they would refuse to furnish your records, you have a right to them, as you have paid for the test, services, and meds that those records detail. However, don't make yourself crazy - just furnish the vet you want to go see with a letter stating that they have your authorization to contact the other vet to get copies of the records, and then let them handle it. My mom actually did this when she was switching vets for her dog. Not because they wouldn't give her the records, but because she was too embarrassed to ask for them. So the new vet obtained them for her, easy as pie. Hope Macy feels better soon!
  • Lisa ProvostLisa Provost Member Posts: 4,486
    edited 21 August, 2010
    I agree with the others, it is outrageous and it's definitely against the law to withhold medical information. I know it sure is for human records. What you could do is contact your state's veterinary board of medicine and ask them about this and if there's anything you can do. Maybe report him as well. Also, giving sub q's isn't as scary as you may think and actually very easy. I have several instructions and a few videos to show you how to do it on my website: http://ibdkitties.net/Shots.html. Once you get a routine down, it's nothing! You'd be a pro.
  • Sally WaldronSally Waldron Member Posts: 1,255 ✭✭
    edited 21 August, 2010
    Thanks everyone....You know I did the subq's no problem at the vets and the first few days were great at home, but now everytime I try to do them he meows and howls like I am killing him so I am not sure what I am doing wrong, but I will check that link out and as for my current vet I am still deciding what I want to do with that, I am leaning towards reporting them. Let see now for my homework assignment: The positives in Macy is that his personality is almost like it was before all this started, he is playing more and sleeping in his old spots. He is back to his old killing machine and is taking an interest in stalking critters all day again like he used to. I think he has lost some weight, but I am sure that is due to the script food. Also his urinalysis gets better every time they take it, it has gone from being loaded with crystals, red and while blood cells along with bladder cells to just bladder cells. So he is getting better, but cannot seem to shake the pain and smaller pee amounts. He always was a big drinker so not sure why he isn't anymore but trying to work on that too. I have gone through all my posts here since all of this has been going on and have them all set to take to the vet so she has an idea of what both of us have been through. I think that is all of it but if I can think of more I will come back and post again... I don't want to get a failing grade!::o
  • Jennifer NovakJennifer Novak DC (But my heart is still in BMember Posts: 595
    edited 21 August, 2010
    Hi, Macy :-h We're in NYS, too -- we're downstate in Brooklyn. Coop's had three vets in his short little life so far, and they've ALL been very willing to share his information with each other. I brought Coop home with non-healing corneal ulcers, and the shelter vet gave me every single page of his medical records to give to our family vet. And when our family vet sent us to a veterinary ophthalmologist, she sent the records for every single visit to our family vet. And maybe this isn't always the case, but they both agreed to consult on Coop should he flare up in the future...so that I don't have to drag my poor baby into the city every time. Honeslty, I would call the Better Business Bureau. You paid for those services. That's your kitty. You should have every right to have his records released to you. I don't blame you in the least for b eing angry. that's just not right. Big purrs to you, COop's mom
  • Lisa ProvostLisa Provost Member Posts: 4,486
    edited 21 August, 2010
    You know what, my vet used to say that she worries more when a kitty isn't fighting her anymore. So as far as the sub q's being more difficult now, maybe it's because his old fighting personality is coming back and it's just not so easy to do on him now. Whereas before he was just too sick and didn't care. A really sick kitty will be more likely to just let you do what you want and not give a hoot. You might look at it as a good sign if everything else is going well.;)
  • Lisa DausmanLisa Dausman Member Posts: 5,216
    edited 21 August, 2010
    Hi Macy's mommy! :-h Excellent positive report! =D> You get an A+ ;c;;c;;c;;c;;c;;c;;c;;c;;c;;c;;c;;c;;c; Keep thinking of the positives, and it will get you thru the tough times. =;=;=;=;=;=;=; You did miss one homework assignment, mol, ya was supposed to get a notebook today, and start a journal about Macy, every day. Will give you an extension on this one, mol, but ya better get it tomorrow, and...... I will check tomorrow, to see if ya got it. :)):)):)):)):)):)):)):)):)):)):)):)):)):)) ~b~
  • Heather ThompsonHeather Thompson BountifulMember Posts: 3,652
    edited 22 August, 2010
    Have your new vet request the records. That is ridiculous they won't give you his records. I work for a vet and if someone wants their records, they get them, if they want we fax them directly to a new vet, obviously the only thing that refusing to send them does is upset and annoy the customer. If the fancy feast and meow mix are all you can get him to eat canned, by all means feed it. The worst canned food is better than the best dry food especially with FLUTD cats, we are dealing with a UTI with Mini Dee who is our cat who won't/can't eat any type of canned food (due to neurological problems) and it's frustrating. Luckily she takes pills really well, and has been pretty good about it. Munchie had a flare up a few weeks ago but it was due to stress...he's such a sensitive boy.
  • Sally WaldronSally Waldron Member Posts: 1,255 ✭✭
    edited 22 August, 2010
    bum I have actually been keeping notes on my computer but I will start doing it every day from now on so I know what the scoopy is with him. Munch thanks for letting me know that he can cat the not so good wet, my vet was acting like it was the plague and if he wasn't on the script wet there was no reason to keep him on the dry script and I was defeating my purpose. I have been scared to give him the wet because I was under the impression that it would give him crystals again. If I can let him eat the wet he likes that is going to take half the battle away on getting him to get more moisture. I will post what the new vet says once I get back from the appointment...thanks again all for all the great help and support i get here, you all have been a godsend.
  • Jennifer NovakJennifer Novak DC (But my heart is still in BMember Posts: 595
    edited 22 August, 2010
    Munchie, I\'m so glad you just said that about the Fancy Feast. My Bridge baby Felix had a ton of medical problems. He was supposed to be on prescription food that he wouldn\'t eat. Naturally, I called our vet after trying EVERYTHING to get him to eat, and he said to just give him whatever he\'ll eat because cats will starve themselves if they don\'t like their food. Friskies was all Felix would eat at that point (he was well into his senior years) -- but he kept it down and it kept him thriving for five years. (he was 17 when I lost him.) If you can\'t feed them premium canned brands for whatever reason -- financial concers or picky eaters -- you do what you have to do. The most important thing is that they have vet care and that they\'re LOVED. Purrs, Coop\'s Mom
  • Lisa DausmanLisa Dausman Member Posts: 5,216
    edited 22 August, 2010
    The purpose of writing it in a notebook, like the spiral one, is you can take it with you, to the vets, so when he/she asks you a question, you can look in the notebook and give the accurate info, which, when you are dealing with an issue, like Smokeys or Macys, is critical you give the right info. She was on about 3 diff meds, and knowing how she reacted to each one, was crucial in determining which meds were working for her and which ones were not. Helped my vet and the specialist determine what meds were working, if they had to change again, and what doses were working and/or if they had to chg them, which they had to do that too, until we found the right ones and the right dosage. I had to call every few days and/or sometimes every week, with a "report" and having that info to give was very important. Once they found the right meds and the right dosages, she improved rapidly. :D Before you take Macy in, write down any ques you have, so you can ask the new vet. :D Munchie, buddy, so good to see you again! :-h
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