Tried to join Royal Canin for FREE Bag of Royal Canin and it would not let me

Tried to join Royal Canin for FREE Bag of Royal Canin and it would not let me. Messagr read - "There was a problem! We're sorry but either all your pets are already in this group, or you do not have any eligible pet profiles on Dogster or Catster (currently, you must have a pet profile to join a group), or the group is not open to joining now. Please go back and start your request again. If you continue to see this error repeatedly, please accept our apology and use the Contact Form to tell about the experience you are having. We'll be sure to fix it as soon as possible."

Best Answer

  • Teresa ConcannonTeresa Concannon Member Posts: 7,378
    Accepted Answer
    Your cat must have a profile page with ID number to join the group. If you do have a profile page for your cat, contact Catster HQ. Go to the bottom of any page and click the link that says Contact Catster.
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