FAQs on Navigating the New Community

CatsterAdminCatsterAdmin Administrator Posts: 123 admin
edited 1 March, 2018 in Getting Started

Welcome to our new community! Please find answers to some frequently asked questions below. Please note that the Catster and Dogster communities are still in Beta and we would love your user feedback! Please post any questions, concerns or suggestions for improvement in the Feedback section.

Where is the Answers section?
You can find the Answers section under Cats Q&A.

Where are the Forums?
You can find the Forums section under Cats Forums.

Where are the old Groups?
You can find the Groups section under Cats Group Discussions.
If you look on the right side of the page, you will see a link to Groups. When you click on that you'll see Your Groups, New Groups and Popular Groups. We will look into changing how to designate Group Admins.

Where are the pet profiles?
See all information on our Pet Profiles FAQ.

How do I find my friends?
Type your friend’s name in the search box. You may initially get “no results.” Hit the down arrow in the upper right corner of your screen to expand your search to an advanced search. Enter your friend’s name under Author and erase their name in the uppermost search bar. Hit search and you should see results for your friends!

How do I find my friends’ pets?
Search for your friends' pets in Pet Profiles. You can search by breed!

How do I find something else?
Put a search term into the search box in the upper right corner of the site. Hit Enter on your keyboard or the paw in the search box. Don't see what you're looking for? Try the Advanced Search by hitting the down arrow on your search term and entering more info!

How do I keep in touch with my friends on the community?
Join a social group or discussion. Tag your friends using @ in different parts of the community so that they see your activity. Send your friends a private inbox message. You can also find your friends by bookmarking their Welcome posts. To the right of a Welcome post’s name is an "open" star. If you click on that star, it Bookmarks the post. Then if you look in the very top right on the bar at the top, you'll see a star. Click on that, and you will see every cat you have bookmarked. This is similar to Friends List.

How do I bookmark a thread that I like?
Hit the star in the top right of the thread. The star should turn yellow. This thread should now show up in the MY BOOKMARKS section in the right side of the Community.

I’m not an admin in my group anymore — help!
Admins are now “leaders.” Please check your group to see what your status is!

How do I report people?
Use the FLAG button and select from the dropdown what issue best describes what you would like to report.

Can I delete a comment?
Please flag a comment appropriately and a moderator will delete it for you.

How do I block people?
You cannot block people but you CAN ignore them.
To add users to your Ignore List:

  • Go to your profile
  • Edit your profile
  • Select "Ignore List" (in the gray box to the right)
  • Start typing usernames
  • Save

How do I make a secret group?
You can have public or private groups. If a group is Private, it is still visible to all users, but they can only see and participate in discussions if they are a member of the group. If you find a group that you think should be completely private, please send it to DogsterAdmin so that we can delete it entirely.

But what if I want to have a private conversation?
Direct message the member(s) you would like to chat with!

What is the size for a group banner?
1000 pixels by 75 pixels.

I want to jazz up a post! How can I do that?
Go to the Paragraph symbol on your editor. On the dropdown, you will see an option for code. Simply paste in any HTML code you would like!

What is the Best Of page?
The Best Of page is a place to find content that is getting a lot of reactions! Get other cats to react to your posts and you could see your posts there!

How do I see what's new in the Community?
Bookmark your favorite discussions or go to RECENT DISCUSSIONS to see what's new! See who's moving up levels and earning badges on the Activity Page.
To see what's new for YOU: on the top menu bar is a "Globe" — that is the Notification area. It lights up when there is something new — either someone left a comment, posted on your wall, etc. When you click on the Globe, you'll see all those notifications and you can click on any one of them to take you to that comment, post, etc.

How do I use markdown in posts?
Here are some helpful links: commonmark.org/help/

How do I get points?
See a description of how to earn points here.

Eek! I'm logged out. What happened?
Even if you choose for the community to remember your password, you will be logged out automatically about every 30 days for security reasons.


  • AndreaAndrea ClevelandMember Posts: 2,101 ✭✭

    I followed the instructions (EDIT PROFILE) to change my username, but it won't let me. Red box shows up telling me username can only be numbers, letters etc.

  • Mietzi_KatzeMietzi_Katze IowaMember Posts: 2,292 ✭✭✭

    I have a similar problem. I wanted to change my name to Mietzi Katze. That is who I was in the old Catster. It will only let me change it to Mietzi.

  • I have exactly the same trouble, I can't even start to try and change my username. Argh:(

  • AndreaAndrea ClevelandMember Posts: 2,101 ✭✭

    This worked for me, I typed the ____Underscore_____ with my name and it worked. Then I edited it to just my name and it saved:)

  • Snuggle_Liza_Tam_SylSnuggle_Liza_Tam_Syl Nashville/St. LouisMember Posts: 698 ✭✭✭

    It would not let us use spaces.

    Snuggle, Liza, Orange Man, Sylvia, Sophie, Tammy, Gabriel, Kristopher, Nickolaus, Savannah, Bobbi, Trudy, Calli & Babies

  • silver ladysilver lady Member Posts: 1

    How do I find the cat profile of my many cats that I created years ago?

  • kingrexxykingrexxy Member Posts: 126 ✭✭✭

    How do we send friend requests?

  • SterlingAndTheSTeamSterlingAndTheSTeam Mount OliveMember Posts: 41,262 ✭✭✭

    Just typing usernames in your Ignore List won't work. There can be hundreds of cats with the same name.

  • LilyLily BranfordMember Posts: 23,419 ✭✭✭

    Meow, well, the group pages are working better than they did. But what is with the "Events"? I tried announcing an event for Monday, which was Global Cat Day. But when I opened the group page on Monday to begin the event, the announcement was gone, so I didn't hold it after all. Events announcements shouldn't disappear like that, at least not before the event is over!

  • CatsterAdminCatsterAdmin Administrator Posts: 123 admin

    Hi Lily— Could you please send me a private message with details about this issue so that I can look into it for you?

  • LucyMLucyM Member Posts: 6
    Help! How do I downloaded and post photos I followed the instructions Nothing happened
      I went to my photos click on photo I wanted to downloaded but it doesn't. 
  • CatsterAdminCatsterAdmin Administrator Posts: 123 admin
    Hi @LucyM — could you please provide details or DM me with screenshots? What instructions are you following and where are you trying to download and post photos? 
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