Today was my first day cleaning my Jasper's new CatIt Drinking Dome Fountain. I followed the directions, gave it a thorough cleaning, replaced filter, ect. Then when I went to put it all back together...I ran into issues. When it comes to the part where you fill the dome with water, you have to twist the green spring to keep the blue bubble open. Well...I thought I put it back on correctly...but when I put the dome back on it wouldn't drain! I took it back off and it seems like the blue bubble attached to the spring that drains the water into the unit is getting stuck on the side so it won't stay draining or stay open [it's kinda like, side ways instead of staying in place]. I tried a thousand times taking it apart and attaching and filling but it just won't stay open! I finally just said screw it and figured out a way to keep the green spring in the open position and the blue bubble straight. Then I just filled the fountain by pouring water in the dish area [which I do when it is running low].
I have it all hooked up and it looks/sounds like it's running normally. Has anyone else had this problem? Is it ok to leave the screw in the open position? Is it ok to fill the unit directly from the waterdish instead of draining the dome? Did any of that make sense? Thanks for any help! I'm so annoyed...I should have never listened to the instructions and taken it all apart like it said...Jasper loves his fountain so much I'd hate for it to get ruined somehow...grr...frustration...again thanks!