Dear Catster reader,
Almost two years ago, we invested numerous resources and rebuilt the Catster community. With new hardware, software and personnel, we did our best to satisfy the many users who shared their thoughts, pictures, questions, and love for and of their pets with us and friends. It was a thriving community with many users. We hoped, however, there would be more like you.
Times and habits have changed and we are sad to announce that the Catster community will be closing down on July 20, 2019.
Catster magazine, www.catster.com and the associated social media sites are NOT shutting down. We encourage you to continue reading the content found in the pages of the magazine and the web sites, commenting through the mechanisms provided and sharing your ideas and comments with us and your fellow readers.
Instructions for accessing pet profiles were shared with everyone in 2017. The instructions can be found elsewhere within the forum. AFTER JULY 20TH, YOU WILL NOT BE ABLE TO ACCESS THIS CONTENT. And, effective immediately, we are no longer able to answer questions about the community.
Thank you for your support and we look forward to serving you through our magazine and website.
CatIt Fountain Users, help!
Today was my first day cleaning my Jasper's new CatIt Drinking Dome Fountain. I followed the directions, gave it a thorough cleaning, replaced filter, ect. Then when I went to put it all back together...I ran into issues. When it comes to the part where you fill the dome with water, you have to twist the green spring to keep the blue bubble open. Well...I thought I put it back on correctly...but when I put the dome back on it wouldn't drain! I took it back off and it seems like the blue bubble attached to the spring that drains the water into the unit is getting stuck on the side so it won't stay draining or stay open [it's kinda like, side ways instead of staying in place]. I tried a thousand times taking it apart and attaching and filling but it just won't stay open! I finally just said screw it and figured out a way to keep the green spring in the open position and the blue bubble straight. Then I just filled the fountain by pouring water in the dish area [which I do when it is running low].
I have it all hooked up and it looks/sounds like it's running normally. Has anyone else had this problem? Is it ok to leave the screw in the open position? Is it ok to fill the unit directly from the waterdish instead of draining the dome? Did any of that make sense? Thanks for any help! I'm so annoyed...I should have never listened to the instructions and taken it all apart like it said...Jasper loves his fountain so much I'd hate for it to get ruined somehow...grr...frustration...again thanks!