CatIt Fountain Users, help!

Comments

• MrD_Sam_Raza New ZealandMember Posts: 2,511 ✭✭✭

  18 November, 2007 edited 18 November, 2007

  I was a little confused with that too. So we leave it in the open position too. It doesn't drain that well, but the fountain works fine and we have had ours for many months and it still runs well. We also top it up with the jug.

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• Diana Gabaldon PortlandMember Posts: 5,607

  18 November, 2007 edited 18 November, 2007

  I went for a long time with no big problems and then last month I had the spring that didn't want to spring. I ended up twisting it one way and then the other for a long time and finally got it to work. I don't see why keeping it open would be a problem. I guess it might fill more than it would without but if it seems to be working ok then I would leave it. Another suggestion is to go to the Hagen website. If you look through the FAQ section there are lots of questions and answers and it looks like the ability to post a question. They seem like a good company that would like you to be happy with their product. Good luck!

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• Michelle Bloch Member Posts: 447

  18 November, 2007 edited 19 November, 2007

  I wish I could imagine what's going on with your Catit.....how do you fill the dome and put it back in place with the screw thing open and not have water spill out everywhere? If it's working though, I guess you're okay. I've found I have the most trouble with the part under the dome where the black wire connects to that black suction thing. I thought I wasn't putting the dome back on correctly, but actually, I found that if that wire doesn't sit properly, the dome won't sit properly, and then the screw thing won't open to drain. You know that little ridge where the black wire is supposed to fit,...but it always kind of pops up or often sits a little off. You might try repositioning that wire part and see if that makes a difference. It helped mine out a bunch, and I almost always have to jiggle that wire part around some to get the dome to sit right. Hope that helps! PS I've also wondered if you can refill it by pouring water into the bowl part...my guess is that it would just mean having a higher level of water in the bowl. :?

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• Theresa Bailey Willamette ValleyMember Posts: 17

  19 November, 2007 edited 19 November, 2007

  Oh yes! I had the same troubles...mine finally died a merciful death at about 8 months. I did like the bubble, but putting it back together after cleaning drove me crazy. You have to burn incense and make offerings to the gods to get it all back properly. I had that same issue with the bubble not seating properly. I always had to pick it up and drop it back down a few times or, as you said, it won't run correctly. What made me crazy was trying to get the top of the bubble (the handle) screwed back on right. Plastic threading should be abolished! If you can put it back with the spring open without getting water all over, I can't see that it would make a difference. Also, I have just added water many times, no problem. But it should be cleaned regularly or the filter will get yucky and there are sanitary reasons it should be taken apart and cleaned thoroughly (imagine having to drink your own backwash - yuck!). I did love the bubble top with the water cascading down it, but when it died, I finally got a Drinkwell and have been very happy with it.

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• Sharon Braaten Great BarringtonMember Posts: 842

  19 November, 2007 edited 19 November, 2007

  I gotta tell you guys, we have 2 Drinkwell fountains that we have had over 4 years! Never had a problem. CatIt sound like a pain in da bottom! MOL )

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• Jess K Member Posts: 539

  19 November, 2007 edited 19 November, 2007

  Thanks for everyones responses/opinions! I still haven't fixed it...I've just left it as is since it is working just that part isn't working correctly. I emailed the company and they actually emailed me back quite quickly. They had never heard of this problem and actually said you shouldn't remove the valve [even though the instructions had said too]. No solution but they said they would send me a replacement kit. I figure why not as long as it doesn't cost me anything. :-# If they say I have to pay for it then I'm gonna just leave it as is. :?

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